What sets us apart is our understanding of the ingredients of a quality valuation.  We believe analytics and procedures are table stakes but expertise and experience separate us from the pack. Looking for proof? We recently sat down with a client for an insightful conversation on the relationship you can expect. Grab your popcorn, this is going to be a great read. 🍿

Franklin Nova: We’re here with Jim, CAO at a major North American retailer, to discuss the company’s experience with valuation and compliance. Before switching to Franklin Nova, you were working with another team, correct? What made you decide to make the change?

Jim: That’s right. Before Franklin Nova, we were working with a different team, but after our acquisition by a private equity firm in 2021, the firm also recommended Franklin Nova. Initially, I was hesitant because we were comfortable with our previous group. They were good, but Franklin Nova quickly proved to be an excellent fit. They’ve been fantastic in both technical competency and client relations.

FN: What stood out about Franklin Nova’s approach?

Jim: Franklin Nova is technically sharp and incredibly skilled. But what really sets them apart is their ability to translate complex technical details into language that’s accessible. Valuation work requires both precision and an understanding of the broader business context. Franklin Nova does a great job balancing both, which has been critical for us. They understand that forecasting is inherently uncertain and they provide context that makes sense in today’s market, which in turn helps us make informed decisions.

FN: It sounds like they’re not just focused on the technical aspects, but also the bigger picture.

Jim: Exactly. They have a deep understanding of our industry, which is crucial, but they also enjoy geeking out on the numbers and strategy. Valuation methodologies are important, but understanding the nuances of retail and the broader economic landscape is what makes their advice so valuable. They integrate this knowledge seamlessly into the valuation process, making sure we’re considering all the factors.

FN: How has Franklin Nova performed in terms of responsiveness and working with auditors?

Jim: Franklin Nova’s timeliness has been excellent. They understand the pressure of deadlines and always deliver on time, but they also take the time to ensure quality work. When it comes to compliance, their team works effectively with auditors, diving into the technical details when needed. This adds credibility to the process and gives us confidence that everything is in order.

FN: Has Franklin Nova’s approach been more consultative than just fulfilling a service?

Jim: Absolutely. Franklin Nova’s approach is much more than a consultation. They take the time to understand our business and offer valuable insights based on their broader experience with other companies. They don’t just check the boxes; they provide strategic advice that helps us navigate complex challenges, particularly when it comes to compliance and intangible assets.

FN: And how does Franklin Nova handle more specialized areas like intangible assets?

Jim: Franklin Nova is particularly strong in that area, dealing with assets like goodwill and brand name intangibles. While fixed asset valuation is something most retailers handle in-house, Franklin Nova’s expertise in these more complex areas, especially in terms of industry comps and market perspectives, has been incredibly helpful in ensuring we’re on the right track.

FN: Would you say Franklin Nova met your expectations?

Jim: They’ve far exceeded them. Franklin Nova has proven to be a reliable partner, with deep expertise and an ability to deliver timely, high-quality work. We’re extremely satisfied with the decision to work with them. 

We pride ourselves on being the best relationship you’ll ever have. No mystery, no hidden costs or confusing finance lingo. We don’t ghost our clients, we’re in it for the long haul. Ready for the best first date with your new compliance + valuation team? We’re ready when you are 👀